When a loved one needs long-term care, the search for the right nursing home or assisted living facility can feel daunting. But with the right approach, you can find a place that prioritizes their independence, dignity, and overall quality of life. That’s the expert view from the Lawrence Journal-World, which recently published a guide on this critical decision.

What this really means is that families need to look past the glossy lobbies and focus on the day-to-day experience. As AP News reports, it’s important to “listen first” when touring a facility — are call bells ringing constantly, or is it a calm, welcoming environment? Observing mealtimes and activities can also reveal a lot about the true culture.

Look Beyond the Star Ratings

The bigger picture here is that government ratings, while a helpful starting point, only tell part of the story. The Mercury News notes that the Centers for Medicare and Medicaid Services’ star system “can be notoriously unreliable” due to self-reported data. Instead, prospective residents and their families should dig deeper — researching ownership, staffing levels, and inspection reports.

Nonprofit facilities, for example, often provide better care than for-profit competitors. And looking beyond the surface-level aesthetics to understand the day-to-day culture is crucial. As KABC recommends, ask questions about how the facility supports independence, what medical services are available, and what current residents and families say about their experience.

The bottom line is that choosing a nursing home or care facility is one of the most important decisions a family can make. By looking past the flashy lobbies and focusing on the true quality of care, you can find a place that preserves your loved one’s dignity and well-being.